QM CUSTOMS
What is your shipping policy?
All in stock orders are shipped within two (2) business days after your order is confirmed. You will receive an e-mail with tracking information once your order has been shipped.
Please note that orders that contain both in stock item(s) and custom order item(s) will only be shipped once all items in the order are in stock. Additional shipping fees will apply if customer wishes to receive item(s) before all items in the order are in stock.
We currently ship to select major countries. Please enter your shipping address during checkout to determine if we ship to your country. Please do not hesitate to contact us if your country is ineligible for shipping.
International Shipping - Import Duties, Taxes, and Customs Clearance Fees
We cannot guarantee that you will or will not be charged any import duties, taxes, and customs clearance fees. Import duties, taxes, and fees are not included in the product price or shipping and handling cost. QM Customs is not responsible for any import duties, taxes, customs clearance fees, or any other fee incurred by the customs system in your country. These charges are the customer's responsibility.
Customers are encouraged to check with their country's customs office to determine what these additional costs will be prior to placing an order. If the customer decides not to accept the shipment and abandon it with customs officials or refuse to pay their duties/fees when invoiced, then this may result in charges assessed to QM Customs. We reserve the right to deduct any of these fees, incurred by duty or product abandonment, from any refund due to the customer.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. There are many reasons that a package may be returned to us as undeliverable.
Refund/Return Policy
Only items that are damaged/defective due to the manufacturer are subject to returns. Please contact us prior to returning any items. Customer has seven (7) days upon receiving item(s) to request a return. Items must be returned in the same condition as it was received. All items, accessories, original packaging, and outer shipping cartons will need to be returned. Refunds will be issued to the original payment method less original shipping cost. Customer will be responsible for return shipping cost.
Exchanges and Replacement Parts
Due to the limited nature of our products, we encourage customers to inspect their order immediately upon delivery and contact us within seven (7) days regarding replacement part(s). To expedite the process of obtaining replacement part(s), please contact us and provide as much detail as you can along with close ups and full shot photos of the problem area. Please understand that we can not guarantee that we will be able to provide replacement part(s) but will do our best given the circumstances.
Lost, Stolen, or Delayed Orders
Please contact your local post office or shipping carrier and provide them the tracking number from the shipping confirmation email. Unfortunately, we do not have any more additional information once your order has shipped. QM Customs is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the local post office or shipping carrier. We apologize if your package is delayed past its "estimated arrival date" but delays are out of our control. Please contact your local post office or shipping carrier for the latest updates.
All in stock orders are shipped within two (2) business days after your order is confirmed. You will receive an e-mail with tracking information once your order has been shipped.
Please note that orders that contain both in stock item(s) and custom order item(s) will only be shipped once all items in the order are in stock. Additional shipping fees will apply if customer wishes to receive item(s) before all items in the order are in stock.
We currently ship to select major countries. Please enter your shipping address during checkout to determine if we ship to your country. Please do not hesitate to contact us if your country is ineligible for shipping.
International Shipping - Import Duties, Taxes, and Customs Clearance Fees
We cannot guarantee that you will or will not be charged any import duties, taxes, and customs clearance fees. Import duties, taxes, and fees are not included in the product price or shipping and handling cost. QM Customs is not responsible for any import duties, taxes, customs clearance fees, or any other fee incurred by the customs system in your country. These charges are the customer's responsibility.
Customers are encouraged to check with their country's customs office to determine what these additional costs will be prior to placing an order. If the customer decides not to accept the shipment and abandon it with customs officials or refuse to pay their duties/fees when invoiced, then this may result in charges assessed to QM Customs. We reserve the right to deduct any of these fees, incurred by duty or product abandonment, from any refund due to the customer.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. There are many reasons that a package may be returned to us as undeliverable.
- Item is too big for a P.O. Box. Some items are too big to ship to a P.O. Box and must be shipped to a street address.
- Incorrect Address/Address Format/Missing Information. We always ship packages to the exact shipping address provided by you. The package is typically returned to us by the carrier or the unintended recipient if the address is incorrect, has typos, is missing information (such as an apartment number or ZIP code), or is outdated (such as a previous residence).
- Failed Delivery Attempts. Most carriers make three (3) attempts to deliver a package. After three attempts, the package may remain available for pickup up to a week. After this period, it will be returned to us.
Refund/Return Policy
Only items that are damaged/defective due to the manufacturer are subject to returns. Please contact us prior to returning any items. Customer has seven (7) days upon receiving item(s) to request a return. Items must be returned in the same condition as it was received. All items, accessories, original packaging, and outer shipping cartons will need to be returned. Refunds will be issued to the original payment method less original shipping cost. Customer will be responsible for return shipping cost.
Exchanges and Replacement Parts
Due to the limited nature of our products, we encourage customers to inspect their order immediately upon delivery and contact us within seven (7) days regarding replacement part(s). To expedite the process of obtaining replacement part(s), please contact us and provide as much detail as you can along with close ups and full shot photos of the problem area. Please understand that we can not guarantee that we will be able to provide replacement part(s) but will do our best given the circumstances.
Lost, Stolen, or Delayed Orders
Please contact your local post office or shipping carrier and provide them the tracking number from the shipping confirmation email. Unfortunately, we do not have any more additional information once your order has shipped. QM Customs is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the local post office or shipping carrier. We apologize if your package is delayed past its "estimated arrival date" but delays are out of our control. Please contact your local post office or shipping carrier for the latest updates.
